Cathay Pacific allows passengers to keep mistaken discount overseas fares

Cathay Pacific allows passengers to keep mistaken discount overseas fares

After news broke, attention turned to whether Cathay will honour the tickets, which typically sell for HK$35,000 ($6655) in business or HK$55,000 ($10,500) in first class for a return flight.

Cathay Pacific Airlines is doing the noble thing and owning up to the mistake, which saw tickets for the Business Class journey priced at $675 rather than its usual $16,000 price. A premium round-trip ticket from Da Nang, Vietnam to NY is a steal at $675, according to Gary Leff, a travel blogger on View from the Wing.

However, he wrote that when he checked prices in first class on the same route in July and September, they were priced at $16,000.

"We do not want to go back on our promise to our customers", Cathay said on its Twitter account.

"Happy 2019 all, and to those who bought our good - VERY good surprise "special" on New Year's Day, yes - we made a mistake but we look forward to welcoming you on board with your ticket issued".

The airline has struggled against competition, particularly from low-priced Chinese carriers covering Hong Kong, mainland China and South East Asia.

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Despite the costly error, the airline says it will honour the tickets sold at the discounted price.

In October'18, the airlines made another big gaffe after the personal details including contact number, passport details of 9.4mn passengers in the world were hacked through their system.

Singapore Airlines, for example, honoured tickets sold for less than half price in 2014.

Several thousand tickets are believed to have been sold during the computer glitch, which has been blamed on a person entering the wrong fares into the company's system for flights between Vietnam and North America, according to the South China Morning Post.

Cathay had sold tickets to the USA and other destinations from Vietnam in a promotional offer that ended December 31, according to its website. It sold business class tickets for HK$4600 ($875) for return flights from Los Angeles to both Shanghai and Bangkok.

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