Network Investigates Outage After Thousands Of Customers Left Without Data

Network Investigates Outage After Thousands Of Customers Left Without Data

Thousands of mobile phone users across Kent have lost their data service this morning. Our technical teams are investigating. Customers in London, Birmingham, Manchester, Glasgow, Bristol, Liverpool, Leeds, Nottingham, Croydon and Edinburgh have reported the outage.

In a tweet, the network said that the issue lay with one of its third-party suppliers, and recommended that users switch to Wi-Fi wherever possible.

The spokesperson added: "Voice calls are working OK".

O2 customers are experiencing problems this morning with data. "We apologise for any inconvenience".

O2 has 25 million customers, and supplies network coverage to Sky, Tesco, Giffgaff and Lycamobile, leaving a total of 32 million that use its data. Transport information services have also been affected.

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The Telegraph confirmed that some customers of these other networks were also affected by the outage. Transport for London said: "The company that updates the data to our network of Countdown Systems is now experiencing difficulties in providing this service".

Some customers have reported being unable to use their data, while others are struggling to send texts. Work is now ongoing to fix the fault and customers are being encouraged to use wi-fi where possible.

O2 have assured customers that they are working as hard as possible to get the networks up and running as soon as possible.

Some customers can not even reach the service status page.

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