Dixons Carphone hacked, close to 6 million card records compromised

Dixons Carphone hacked, close to 6 million card records compromised

Dixons Carphone Plc said a cyberattack affected nearly 6 million payment cards as hackers sought unauthorized access to customers' personal data.

The breach was uncovered by Dixons Carphone this week, but apparently took place back in July 2017, when hackers tried to access a processing system used by its Currys PC World and Dixons Travel stores.

It said there was now no evidence of any fraudulent use of the information - with the vast majority of the cards having chip and pin protection.

According to the company, the vast majority of the cards (5.8M) were protected by chip-and-PIN technology - and it says the data accessed in respect of these cards contains "neither pin codes, card verification values (CVV) nor any authentication data enabling cardholder identification or a purchase to be made".

However the hackers were able to access the personal data records of 1.2 million customers, with details such as names, addresses and email addresses all leaked.

Dixons Carphone informed Britain's data protection regulator the Information Commissioner's Office (ICO), as well as the Financial Conduct Authority (FCA) and the police.

Chief executive Alex Baldock admitted the group had "fallen short" of its responsibility to protect customer data. The protection of our data has to be at the heart of our business, and weve fallen short here.

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"We've taken action to close off this unauthorised access and though we have now no evidence of fraud as a result of these incidents, we are taking this extremely seriously", he added.

A Dixons Carphone spokesperson told ZDNet that the breach began in July a year ago - there's been no information provided as to when it was discovered.

Video: Equifax teaches us what not to do after a data breach. But around 105,000 of them were issued outside the European Union and do not have the same protections.

The company has launched an investigation into the incident and is said to be engaged with cyber security experts.

They claim stolen data is not believed to have left internal systems, but are advising customers to take protective steps anyway.

Baldock joined Dixons Carphone in April and last month the group warned on profits and said it would have to close shops, wiping more than 500 million pounds off its stock market value.

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